Complaints Regulatory Reporting Lead managing complaint metrics and regulatory compliance for AIG operations. Designing frameworks and reports that enhance operational improvement and decision making across jurisdictions.
About the role
- Auditor leading complex operational audit engagements to evaluate internal controls and compliance. Joining Protective Life's Operational Compliance Internal Audit team to support operational excellence.
Responsibilities
- Lead end‑to‑end operational audit engagements, including planning, risk assessment, defining audit scope, developing audit programs, executing testing, and documenting results.
- Identify and assess internal control deficiencies, operational risks, and process gaps; develop practical, actionable recommendations to improve efficiency, reduce risk, and support cost‑savings initiatives.
- Prepare clear and concise audit reports that communicate findings, root causes, risk implications, and recommendations to management.
- Monitor management action plans and verify that corrective actions are implemented effectively and on time.
- Stay current on industry trends, emerging risks, and regulatory developments to ensure audit approaches remain relevant and future‑focused.
- Partner with business leaders and cross‑functional stakeholders to promote strong internal controls and compliance with policies, procedures, and regulatory requirements.
- Ensure compliance with Institute of Internal Auditors (IIA) professional standards and Protective’s audit methodology, supporting overall quality assurance efforts.
Requirements
- Bachelor’s degree in Accounting, Finance, or a related field required.
- Minimum of 3 years of auditing experience, preferably within the insurance or financial services industry.
- Professional certifications such as Certified Internal Auditor (CIA) or Certified Public Accountant (CPA) preferred.
- Proficiency in Excel and audit software; experience with data analytics tools is a plus.
Benefits
- comprehensive health, dental and vision insurance
- mental health benefits
- employee assistance program
- paid time off
- paid parental leave
- short-term disability
- cultural observance day
- contributions to healthcare accounts
- pension plan
- 401(k) plan with Company matching
- ProHealth Rewards
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