Hybrid Presales Engineer, DACH

at Promethean

• Job title: Presales Engineer, DACH
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: €54,700 - €75,200 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Essen, Germany

About the role

• Presales Engineer serving as a technical interface between sales, partners, and customers in the DACH region at Promethean. Supporting sales processes and ensuring smooth technical handover after project completion.

Responsibilities

• Technical presales support (hardware & software) for sales processes and for central tenders/RFPs, both remotely and on-site at customer locations or at the Promethean office in Essen.
• Close collaboration with the Area Sales Manager throughout the entire sales and tendering process.
• Analyze customer requirements and develop technical solutions that integrate into existing IT infrastructures.
• Serve as the technical point of contact for key customers and partners on product-related questions.
• Deliver technical training for customers, partners and internal stakeholders (installation, configuration, maintenance).
• Collect, document and track product improvements and technical feedback related to tenders.
• Log bugs and enhancement requests in internal systems and act as the technical interface to support and escalation teams.
• Support partners and customers with escalated technical cases, primarily in collaboration with Support.
• Develop technical and audiovisual training materials for partners and customers in the German-speaking market.
• Assist with the installation and configuration of internal IT equipment for new employees in accordance with company standards.
• Maintain demo equipment and technical setups for customer presentations and training sessions.

Requirements

• Technical background in IT, AV, hardware/software solutions or technical support.
• Experience in presales, technical consulting or other customer-facing technical roles.
• Strong presentation and communication skills with a confident manner when engaging customers and partners.
• Structured, solution-oriented working style.
• Willingness to travel within the region, including overnight stays.
• Experience with Promethean solutions or comparable technologies is an advantage — comprehensive product training will be provided.

Benefits

• 30 days paid annual leave (above the statutory minimum).
• One additional paid day off in your birthday month.
• One paid Multicultural Day to celebrate a religious or cultural holiday of your choice.
• 2 paid volunteer days per year.
• €40 monthly capital-forming contribution to be freely invested in a savings or investment plan.
• Up to 6 weeks additional paid parental leave for non-birthing parents or legal guardians (100% salary in combination with statutory parental allowance).
• Employee Assistance Program (EAP) providing confidential, professional support for you and your family.
• Access to professional support 24/7 — by phone, video or in person.
• Global Reward & Recognition program enabling managers to recognize outstanding performance with flexible, individualized rewards.