Manager, Payroll providing operational oversight of payroll processing for U.S. and Canadian payroll operations at Cox Automotive. Leading a team ensuring compliance, accuracy, and efficiency in payroll execution.
About the role
- Senior Manager overseeing Payroll Payment Operations at Progressive Leasing. Managing team activities and driving operational efficiency in financial management processes.
Responsibilities
- Manage the day-to-day functions of the Payroll Payment Operations team, ensuring all processes are completed accurately and timely
- Set SMART goals and objectives for team members and monitor progress and provide routine feedback for improvement and development.
- Allocate workload according to individual competencies and interests
- Ensure team is performing at optimal levels by establishing and monitoring KPIs and SLAs, and overseeing their interactions with Client Success, Account Management, Customer Care, Account Recovery, and IT Support
- Lead discussions with internal and external parties to ensure timely resolution of payroll calendar, deduction, allotment, and/or direct deposit issues and drive efficiencies while providing exceptional customer service
- Monitor escalations (customer complaints, client AR, bankruptcy, past due remits, etc.), communicate regular status updates to cross-functional business partners and ensure prompt resolution
- Support the reconciliation of accounts receivable and cash account activity to the general ledger; assist the accounting team with the resolution of open reconciling items related to payroll payments
- Oversee the reconciliation of customer payments to expected deductions and identify trends in customer delinquency related to file delays, client errors, or internal processing errors
- Proactively communicate these trends to cross-functional business partners to prevent client and customer escalations
- Identify and correct any variances between front-end customer contract data and financial systems
- Review and provide all necessary data for internal and external audits
- Other duties to support Payroll Payment Operations team as assigned
Requirements
- Bachelor’s degree in Finance, Accounting, Business, or related field
- 5+ years of operational, accounting, or financial management experience
- 3+ years of people management experience
- Proficiency in Microsoft Office applications, including extensive experience with MS Excel (pivot tables/vlookups)
- Ability to work with large volumes of data across multiple systems that impact various function
- Proven ability to coach and develop teams that drive results
- Excellent organizational and time management skills/ability to continually prioritize and respond to top priorities with a sense of urgency
- Ability to meet deadlines while adapting to a growing and changing environment
- A keen eye for detail and desire to probe further into data
- Ability to make important decisions under pressure without losing composure
- Strong problem-solving and analytical skills; ability to synthesize large quantities of complex data and/or functions into actionable information
- Ability to work with all levels of the organization and maintain confidentiality
- Strong communicator with the ability to define and communicate business issues, with experience building close cross-functional relationships and engaging management.
Benefits
- Hybrid work model (Onsite/Offsite)
- Comprehensive benefits: medical, dental, vision, company paid Basic Life/AD&D
- 401k Retirement Plan
- Flexible PTO
- Career Development
- Employee Purchase Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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