Customer Experience Project Coordinator guiding solar projects from contract signing to post-installation support. Coordinating with customers and vendors while ensuring a smooth experience in New York.
Responsibilities
Act as the primary point of contact for customers once a project is sold.
Coordinate project updates between customers, installation partners, and internal teams.
Schedule and track third-party work (tree removal, roof repairs, electricians, etc.) and ensure it aligns with the installation timeline.
Provide proactive, white-glove communication: status updates, next steps, expectations, and issue follow-up.
Guide customers through the solar journey: design approval, permits, installation, inspections, and system activation.
Support post-installation needs, including basic troubleshooting and coordination of any warranty or service visits.
Maintain accurate records in the CRM/project management system: milestones, documents, notes, and customer communications.
Flag risks, delays, or issues to the Director of Operations and help drive resolutions.
Suggest process improvements to enhance customer experience and reduce delays.
Requirements
2–4 years of experience in project coordination, customer service, or account support; experience in solar, construction, or home services is a plus.
Strong organizational skills; comfortable managing multiple projects and deadlines.
Excellent written and verbal communication; confident on phone, email, and text.
Experience working with subcontractors or vendors is helpful (roofers, electricians, etc.).
Comfortable using CRM and/or project management tools.
Consistently professional, patient, and customer-focused.
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