Senior IT Service Analyst managing complex ITSM processes for Forcepoint, simplifying security for global businesses. Engaging in governance, compliance, and continual service improvement initiatives.
About the role
- Analista de Processos responsible for mapping and improving workflows at Prime Energy. Collaborating with departments to ensure operational efficiency and compliance while driving continuous improvement initiatives.
Responsibilities
- Mapear, analisar e redesenhar processos críticos, identificando riscos, gargalos e oportunidades de ganho.
- Conduzir projetos de melhoria contínua com autonomia.
- Atuar como elo entre áreas comerciais e operacionais, promovendo alinhamento.
- Monitorar indicadores de desempenho e sugerir planos de ação corretivos.
- Garantir a documentação atualizada dos processos, assegurando conformidade e prontidão para auditorias.
- Promover integração e eficiência, trabalhando com áreas comerciais, operacionais e de tecnologia.
Requirements
- Experiência sólida em mapeamento, redesenho e gestão de processos.
- Habilidade de comunicação, negociação e influência com diferentes áreas.
- Vivência em preparação para auditorias e ambientes auditáveis.
- Experiência em gestão de projetos (tradicional ou ágil).
- Capacidade analítica e visão sistêmica.
Benefits
- VT (Vale Transporte)
- Bônus anual (PLR)
- Plano de Saúde e odontológico 100% custeado pela empresa
- Ticket Alimentação
- Gympass
- Seguro Vida
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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