Hybrid Senior Operations Manager – Tolling

at PrePass

• Job title: Senior Operations Manager – Tolling
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Tableau
• Location requirements: Hybrid, Phoenix, United States

About the role

• Senior Operations Manager providing strategic leadership for tolling operations at PrePass. Driving operational excellence and ensuring accuracy across toll transactions and processes with commercial trucking fleets.

Responsibilities

• Provide high-level direction and cross-functional oversight for Business Operations, Violations/Payments, and QA/Analytics teams.
• Partner with department managers to set strategic priorities, performance goals, and service standards aligned with client SLAs and toll agency expectations.
• Lead operational governance and performance review cadences to support accountability and continuous improvement.
• Serve as the senior escalation point for operational issues, data integrity challenges, and interdepartmental dependencies.
• Collaborate with executive leadership to support organizational scaling, process modernization, and automation initiatives.
• Partner with Finance and Compliance on reconciliation and audit readiness to maintain end-to-end transparency and accountability.
• Provide strategic leadership and oversight to the Business Operations Manager to ensure accurate execution of all toll transaction-related processes.
• Govern and support operational workflows, including Account Maintenance, Toll Transaction Research, Toll Transaction Disputes, GPS Verification, Quality Assurance & Analytics.
• Ensure violation processing and payment posting are accurate, timely, and compliant with toll agency standards and internal SLAs.
• Oversee enterprise-wide operational metrics, dashboards, and performance reporting across all tolling functions.
• Present performance trends, forecasts, and action plans to senior leadership and key clients.
• Lead and mentor operational managers and analysts, fostering an environment of collaboration, ownership, and excellence.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, or a related field preferred.
• 3–5 years of progressive operations management experience, preferably within tolling, logistics, or transaction-based industries.
• Proven experience managing managers and cross-functional operational teams.
• Expertise in KPI development, performance governance, and data analytics (experience with Power BI, Tableau, or equivalent tools is a plus).
• Excellent leadership, problem-solving, and communication skills.
• Demonstrated success driving efficiency and automation initiatives in complex operational environments.
• Operational Leadership: Guides multiple specialized teams toward unified performance goals.
• Analytical Acumen: Leverages data to monitor trends and drive proactive improvements.
• Collaboration: Builds strong partnerships across internal departments and external agencies.
• Strategic Oversight: Balances day-to-day performance management with long-term operational planning.
• Process Improvement: Champions innovation and continuous workflow refinement (Six Sigma training is a plus).
• Client & Agency Focus: Ensures consistent, transparent, and accurate service delivery for commercial fleet customers.

Benefits

• Robust benefit package that includes medical, dental, and vision that start on date of hire.
• Paid Time Off, to include vacation, sick, holidays, and floating holidays.
• Paid parental leave.
• 401(k) plan with employer match.
• Company-funded “lifestyle account” upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships).
• Tuition Reimbursement Program.
• Voluntary benefits, to include but not limited to Legal and Pet Discounts.
• Employee Assistance Program (available at no cost to you).
• Company-sponsored and funded “Culture Team” that focuses on the Physical, Mental, and Professional well-being of employees.
• Community Give-Back initiatives.
• Culture that focuses on employee development initiatives.
• Company-wide bonus and commission plans.