Technical Support Specialist in travel tech leading resolutions for partner incidents and conducting complex technical analysis for global customers. Collaborating with internal and external teams to enhance the customer experience.
About the role
- Technical Support Engineer at PPG focusing on building and corrosion expertise. Supporting client needs and technical training while collaborating with sales teams in a hybrid role.
Responsibilities
- Respond to technical inquiries from clients and sales teams by providing solutions tailored to construction sites.
- Conduct site visits and provide customized recommendations on PPG solutions.
- Train and support the sales force on technical aspects related to building products.
- Provide technical support to clients and partners in selecting, applying, and implementing anti-corrosion systems.
- Perform technical inspections and participate in validating solutions on industrial sites.
- Provide guidance on standards, certifications and regulations specific to corrosion protection (ISO, Norsok, etc.).
- Participate in managing technical claims in coordination with commercial departments and internal services.
- Maintain technical and competitive intelligence on the building and corrosion protection segments.
Requirements
- Master’s degree (Bac+5) in engineering, business school or equivalent with a technical specialization.
- Experience in technical support, preferably in the building and/or corrosion protection sectors.
- Technical knowledge of paints, coatings and application systems.
- Familiarity with building regulations and corrosion standards (ISO, Norsok, etc.) is a major asset.
- Excellent interpersonal skills, strong teaching ability and diplomacy.
- Analytical skills, rigor and autonomy in a demanding environment.
- Professional English and proficiency in Microsoft Office.
Benefits
- Any insurance coverages and benefits will be provided in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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