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About the role
- Consultant responsible for partner assessments and performance monitoring in Brazil while ensuring compliance and quality throughout the network.
Responsibilities
- Prospect, evaluate and accredit new partners at regional and national levels, ensuring infrastructure, technical capacity and alignment with business requirements.
- Ensure that network companies maintain up-to-date registration, fiscal, tax and financial compliance, and insurance policies in accordance with operational requirements.
- Monitor the performance of third-party ATPs (Positivo Technical Assistance providers) through management systems, identifying gaps, delays and process deviations, and proactively addressing issues.
- Monitor service quality and compliance with contractual deadlines, maintaining continuous follow-up with partners.
- Conduct technical visits to partners and customers, supporting network development and improving service execution.
- Oversee inventories, stock levels and parts movements, ensuring appropriate conditions for service delivery.
- Lead negotiations with partners in situations not covered by contracts, seeking solutions aligned with operational needs.
- Identify operational bottlenecks and improvement opportunities, structuring and tracking action plans.
- Prepare reports and management presentations, supporting monitoring of KPIs, ticket backlog and network performance.
- Interact with support areas to continuously improve processes and operations.
Requirements
- Bachelor’s degree in Business Administration, Accounting, Economics, Engineering or related fields.
- Advanced Microsoft Office (Word, Excel, PowerPoint).
- Experience executing methodical processes, ensuring organization, consistency and completion of stages.
- Experience in Technical Support / After-Sales Service.
- Knowledge of SAP or other ERP systems.
- Knowledge of IT (software and hardware).
- Python and Power BI – a plus.
Benefits
- Health and dental plans
- Zenklub: health and wellness platform, including psychological counseling
- Casa da Saúde: medical and dental consultations, as well as clinical tests
- Gympass
- On-site cafeteria
- Pharmacy discounts
- Medical emergencies: agreement with the health plan for home or telephone care
- Semi-flexible working hours
- Hybrid work model
- Childcare assistance and maternity kit
- Discounts at Universidade Positivo (UP) - for employees and dependents
- Saber Mais: Professional Development Portal
- Discounts at Colégio Positivo for employees’ children
- PPR (Profit Sharing Program)
- Good Card: voucher accepted at over 130,000 establishments
- Life insurance
- Payroll-deductible loans
- Transportation voucher or parking
- Parceiro Positivo: site offering discounts on our products
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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