Customer Service Professional assisting policyholders with insurance inquiries and upselling services. Requires Allstate Insurance experience in a part - time hybrid role.
About the role
- Customer Service Representative handling customer queries via phone in a hybrid work environment. Focused on improving client service through quality standards and documentation.
Responsibilities
- You support our customers by phone with primarily commercial inquiries and questions regarding terms and conditions
- You handle and document customer inquiries and create instructions
- You document frequently asked questions
- You forward feature requests for software improvements to the relevant teams
- You ensure compliance with our quality standards and contribute to the ongoing development of our customer service
Requirements
- Completed commercial (business) or IT-related vocational training
- Ideally experience in customer service and an affinity for IT systems
- Proficient user of standard MS Office applications
- Strong service orientation
- Excellent communication skills and ability to convey knowledge
- Experience with ticketing systems is an advantage
- Enjoy collaborating in a team
- Fluent German, written and spoken
Benefits
- A positive working atmosphere in a successful, growth-oriented company
- Exciting responsibilities in an open, collegial and agile working environment with flat hierarchies
- Space for autonomous work and active participation in shaping company culture
- An interesting, varied and responsible role
- Competitive remuneration and social benefits
- Comprehensive onboarding, strong development prospects and extensive training opportunities
- Flexible working hours and option for mobile/home working
- Extensive benefits such as free soft drinks, corporate fitness, company pension plan, supplemental health insurance and employee events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Medical Information Customer Experience Specialist providing high - quality technical and medical information at Pfizer. Supporting inquiries in healthcare and ensuring regulatory compliance with a customer focus.
Customer Support Specialist providing technical support for vending machines and payment issues. Handling inbound customer communications and ensuring a professional response with attention to detail.
Customer Service Representative in Kevelaer engaging Dutch clients and facilitating sales processes. Offering customer support and ensuring accurate record keeping in compliance with organizational standards.
Join Lloyds Banking Group as a part - time customer support representative in Lincoln. Provide face - to - face support while learning and growing within the organization.
Operations Support Specialist supporting department workflow and managing productivity for ComPsych with a flexible hybrid schedule.
Tier 1 Support Agent supporting Pet Care software customers through email, chat, and phone. Triaging requests and resolving common issues while ensuring exceptional customer experience.
Customer Support Representative serving customers with inquiries and orders in USA Sales channel. Collaborating with internal teams and providing exceptional service to ensure customer satisfaction.
Regional lead managing Customer Service, Warehouse & Logistics across Japan and Korea. Driving operational excellence and leading a team focused on service quality and continuous improvement.
VP of HR leading customer service initiatives at Synchrony, collaborating across global teams for effective HR solutions. Driving employee engagement and operational excellence within the organization.