About the role

Head of Product at Pontosense transforming intelligent spaces. Leading product vision and collaborating on solutions for care providers in a hybrid work environment.

Responsibilities

Own the vision and roadmap for SilverShield as a product, ensuring it clearly addresses the needs of care providers, partners, and other organizations who rely on Pontosense to protect the people they serve— and evolve that vision as we scale.
Lead product discovery efforts with customers and internal stakeholders, turning insights from the field into clear priorities and actionable plans that unlock adoption and growth.
Translate strategy into well ‑ defined product initiatives, epics, and requirements that balance user value, technical feasibility, and business impact.
Partner with design and engineering to deliver high ‑ quality product releases, from early concept through launch and iteration, keeping speed and learning velocity high.
Work closely with go ‑ to ‑ market teams—sales, customer success, and operations—to shape positioning, support launches, and ensure customers experience a cohesive journey from onboarding through long ‑ term adoption and expansion.
Establish and refine product rhythms and processes (planning, prioritization, reviews) that help the organization make thoughtful, data ‑ informed decisions at scale.
Use qualitative and quantitative signals to understand how the product is performing in the field and guide continuous improvement, with a focus on outcomes and growth.
Build, mentor, and support a high ‑ impact product team, helping to elevate craft, decision ‑ making, and product thinking across the organization.

Significant experience in product management, including meaningful time owning products that serve organizations, partners, or enterprise customers.
A track record as a player ‑ coach: you’ve set vision and direction while remaining hands ‑ on with discovery, requirements, and product delivery—especially in fast ‑ growing environments.
Experience collaborating closely with cross ‑ functional teams—engineering, design, operations, sales, and customer success—to ship products that work in both product and operational contexts.
Strong product discovery skills: you know how to engage with customers, internal teams, and the market to uncover problems worth solving and turn them into clear, prioritized bets.
Fluency in balancing user needs, operational constraints, and business objectives when making product decisions, and comfort owning the tradeoffs.
Clear, thoughtful communication—both written and verbal—with the ability to create shared understanding across technical and non ‑ technical stakeholders.
Comfort operating in a fast ‑ moving, evolving environment where not everything is defined—and a desire to create clarity, structure, and scalable practices as we grow.