Supporting Product Team at Klenico Health by coordinating and preparing new product features and conducting user studies. Engaging in tech team collaborations to enhance digital mental health solutions.
About the role
- Senior Product Manager leading member-facing product experiences at Pocketpills, a healthcare platform. Owning treatment journeys and collaborating with cross-functional teams for improved member satisfaction.
Responsibilities
- Own Treatment Journeys
- Design and optimize flows that guide members seamlessly from signup to successful treatment initiation across current offerings.
- Continuously monitor journey performance and identify opportunities to improve conversion, adherence, and satisfaction.
- Launch New Treatments
- Build scalable frameworks for onboarding and activation that can be extended to support a growing pipeline of treatments.
- Partner with clinical and operational teams to ensure new journeys are safe, compliant, and easy to adopt.
- Simplify Onboarding & Activation
- Reduce friction and drop-offs by making medical, operational, and regulatory requirements transparent and user-friendly.
- Introduce best practices for user guidance, progressive disclosure, and support during sign-up and onboarding.
- Enhance Ongoing Member Experience
- Improve how members manage their treatments, handle renewals, and interact with care teams.
- Design systems that proactively support adherence, renewals, and engagement over time.
- Data-Driven Improvements
- Define and own KPIs around acquisition, activation, adherence, and retention.
- Use experimentation (A/B testing, funnel analysis) and user insights to guide roadmap decisions.
- Build frameworks to measure success and iterate quickly.
- Cross-Functional Collaboration
- Partner with Engineering and Design to deliver thoughtful, member-first product experiences.
- Work with Clinical and Operations teams to ensure treatment journeys meet medical and regulatory standards.
- Collaborate with Marketing to align acquisition, messaging, and onboarding experiences.
- Voice of the Member
- Advocate for members’ needs in all product planning and decision-making.
- Bring insights from user research, support feedback, and analytics into product strategy.
- Ensure every treatment journey feels supportive, trustworthy, and human.
Requirements
- 6+ years of product management experience in consumer-facing products, ideally healthcare or other regulated industries.
- Demonstrated success improving onboarding, activation, or consumer journey experiences.
- Strong analytical and data-driven decision-making skills; expertise with A/B testing and funnel optimization.
- Skilled communicator who can influence and collaborate with cross-functional teams.
- Proven ability to define product vision, strategy, and roadmap while driving execution.
- Comfortable working with complexity, regulation, and ambiguity in fast-growing environments.
Benefits
- dental and vision care
- extended health care coverage
- disability insurance
- life insurance
- paid time off
- vacation days
- Group Retirement Savings Plan (GRSP)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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