Hybrid Training & Development Manager

at poa! internet

• Job title: Training & Development Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Nairobi, Kenya

About the role

• Training & Development Manager at poa! internet, enhancing employee performance and capability through innovative training programs. Responsible for frameworks, assessment, and management of learning initiatives in Kenya.

Responsibilities

• Develop and continuously improve the Training & Development Framework in alignment with business priorities
• Conduct annual and cyclical Training Needs Assessments (TNA) for all divisions and staff categories (Executives, Directors, Managers, General Staff)
• Translate organizational capability gaps into structured learning paths, development programs, and leadership interventions
• Develop competency-aligned learning content for technical, commercial, support, and leadership teams
• Oversee development of core training programs including onboarding, customer excellence, compliance, product knowledge, leadership development, coaching skills, and CONNECT Values integration
• Create blended learning programs (virtual, classroom, LMS modules, simulations, on-the-job learning)
• Coordinate all training activities, ensuring consistency, quality, and attendance across divisions
• Facilitate key training sessions as required covering leadership and people management
• Identify training solutions for content uploading, learner assignments, tracking, reporting, and completion monitoring
• Ensure divisional training calendars are up-to-date and aligned with the company-wide annual training calendar
• Work with line managers to integrate development actions into performance management cycles, including IDPs (Individual Development Plans)
• Coach line managers on identifying development opportunities and embedding learning into daily operations
• Support capability interventions arising from performance reviews and 1:1 conversations
• Implement the training evaluation framework to assess the impact of all learning activities
• Track return on learning investment, learner engagement, performance uplift, and capability indicators
• Prepare monthly and quarterly training dashboards and reports
• Partner with division heads to develop relevant training programs
• Collaborate on learning campaigns and CONNECT Values activation as part of building culture
• Manage external training providers, ensuring they meet poa! quality and value standards
• Manage the annual learning budget, ensuring optimal allocation, cost tracking, and value realization
• Ensure adherence to the HR Manual, Training Policy, Learning & Development Framework, and Learning Assistance Process

Requirements

• Minimum 5 years of experience in Training & Development
• At least 2 years managing learning programs or learning systems
• Experience in competency frameworks, adult learning methodologies, and performance-linked capability development
• Bachelor’s degree in Education, HR, Business, Organizational Development, or related field

Benefits

• Medical cover
• Airtime allowance
• Home wifi allowance
• Annual training allowance