Provide administrative and operational support maximizing profitability at Desjardins. Serve as a technical expert and support various initiatives.
About the role
- Operations Work Lead Senior providing hands-on operational support within PNC's CCLO Centralized Booking. Accountable for workflows, leadership, and process improvement in a fast-paced environment.
Responsibilities
- Take full accountability and ownership of assigned workflows, deliverables, and performance outcomes.
- Lead daily work distribution, ensuring tasks are prioritized and completed within established service levels.
- Provide clear, confident communication to team members, leadership, and cross functional partners.
- Make effective, timely decisions using sound judgment and analytical reasoning.
- Support team success with a coaching mindset, offering guidance, feedback, and skill development.
- Collaborate across teams to resolve issues, escalate concerns appropriately, and influence positive outcomes.
- Identify workflow gaps and contribute to continuous process improvement initiatives.
- Maintain adaptability and resilience in response to shifting priorities, deadlines, and business needs.
- Monitor work progress and assist with analytics, reporting, and operational insights as needed.
Requirements
- university / college degree with < 1 year of professional experience and/or successful completion of a formal development program
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match, pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
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