Hybrid Senior Operations Specialist

at PNC

• Job title: Senior Operations Specialist
• Job type: Full Time
• Experience level: Senior
• Salary: $37,000 - $69,850 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Cleveland, United States

About the role

• Operations Specialist Sr handling complex transactions at PNC’s Securities Settlement department. Responsible for end-of-day reconcilement and transactions with a focus on risk mitigation.

Responsibilities

• Executes complex transactions/processes of moderate to high risk and financial value utilizing standard policies and procedures.
• May have specific responsibility for one or multiple specialized products or functional areas.
• Identifies and addresses exceptions.
• Serves as a point of escalation for complex transactions.
• Partners internally with service partners to route calls, documents or other action items to complete transactions.
• Interacts with external customers to complete transactions.
• Ensures the appropriate materials and documentation are available to complete transactions.
• Provides consultation and advice to internal and external customers.
• Reviews existing processes, recommends improvements and drives implementation.
• Serves as a subject matter resource for process improvement projects.
• Trains and onboards new hires.
• Reviews transactions and related documents to verify completeness, accuracy, conformance to established service levels and compliance with applicable policies and procedures.
• Participates in risk mitigation activities.

Requirements

• Trade Flow Experience (a strong understanding)
• Good Leadership skills would be ideal.
• University / college degree with < 1 year of professional experience and/or successful completion of a formal development program.
• A comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives
• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level; and years of service.