Hybrid Operations Manager

at PNC

• Job title: Operations Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $45,000 - $86,000 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Cleveland, United States

About the role

• Operations Manager managing asset transfer processes at PNC in Cleveland, OH. Responsible for supervising teams and ensuring service requests are processed correctly.

Responsibilities

• Executes operating plan and communicates strategic direction to operations team
• Responsible for one or more functions across one or more sites
• Manages supervisors and/or individual contributors
• Manages and is responsible for achieving desired business results
• Acts as a point of escalation and resolves exceptions
• May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures
• Partners internally to resolve escalations and provide guidance
• Interacts with external customers and/or third parties in completing transactions or resolving escalated issues
• Provides coaching and development to team members
• Leads staff meetings, communicates the strategic direction and translates into tactical operating plans
• Provides consultation and advice to service partners and customers
• Identifies, influences, and implements process improvement initiatives and serves as a representative for the operations group on projects
• Develops and/or approves standard operating procedures as appropriate
• Recommends policy improvements
• Reviews transaction and/or reports to identify exceptions, monitor quality and ensure compliance
• Manages and is accountable for risk mitigation and business resiliency activities
• Verifies completeness and accuracy of procedures

Requirements

• Typically 5+ years of related experience
• At least 2 years of previous supervisory experience
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives