Technical Support Engineer role at Palo Alto Networks focusing on advanced - level support for Public Sector customers. Addressing complex technical issues and ensuring optimal security infrastructure.
About the role
- Loan Support Analyst executing varied transactions in PNC's Commercial Lending Operations. Ensuring compliance and customer satisfaction through excellent service and transaction management.
Responsibilities
- Executes varied transactions/processes utilizing standard procedures
- May have specific responsibility for one or multiple specialized products or functional areas
- Processes and/or reconciles varied and moderately complex transactions in accordance with established policies and procedures
- Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions
- Identifies and may resolve exceptions; escalates appropriately
- May interact with customers and have assigned accounts or portfolio
- Ensures the appropriate materials and documentation are available to complete transactions
- Completes research and provides feedback on workflow and work received
- Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures
Requirements
- analytical thinking
- capital management
- compliance requirements
- documentations
- due diligence
- loan documentation
- regulatory compliance
- risk mitigation strategies
- accuracy and attention to detail
- decision making and critical thinking
- effective communications
- flexibility and adaptability
- managing multiple priorities
- operational functions
- problem management process
- experience with large, complex and sensitive assigned accounts or portfolio
- 3+ years experience
- Associates or equivalent degree or a comparable combination of education, job specific certification(s), and experience
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- paid time off, including maternity and/or parental leave; up to 11 paid holidays; 9 occasional absence days; between 15 to 25 vacation days
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Provide technical assistance to computer system users at Interstate. Answer questions or resolve computer problems for employees in person or remotely.
Technical Support Representative providing customer interactions through calls, chats, and emails for PenTeleData. Troubleshooting various products and maintaining records of support interactions.
Senior Manager, Technical Support at RingCentral overseeing global Tier 2 and Tier 3 Support Engineering teams. Driving excellence and optimizations for complex enterprise customer experiences.
Analyst providing IT support and operations for clients in a hybrid environment. Engaging in technology challenges and facilitating user support directly.
IT Support Analyst providing support for client systems and infrastructure. Handling service requests and improving knowledge bases for better operational efficiency.
Oracle Technical Support Analyst maintaining Oracle applications and supporting digitalisation initiatives. Ensure data readiness and compliance for reporting and operational excellence in a prison environment.
Technical Support Specialist providing expert technical support for Control4 customers in the custom electronics industry. Troubleshooting, installation guidance, and configuration support for a wide array of products.
Lead Technical Support Engineer managing complex technical support cases for DeepL's enterprise customers. Collaborating with engineering and product teams to resolve customer issues.
Technical Support Engineer addressing post - sales customer concerns via phone, e - mail, and web. Involving configurations, troubleshooting, and delivery of best practices for cybersecurity support.