Tech Analyst I providing IT support for OneOncology's mission of improving cancer care. Handling desktop incidents and service requests with a focus on user experience.
About the role
- Detection & Investigation Analyst Lead handling fraud support and case analysis for PNC's FDO Zelle Fraud organization. Collaborating with customers and departments to mitigate fraud risks and improving processes.
Responsibilities
- Outbound Zelle fraud support
- Analyzing cases generated from the enterprise fraud detection systems
- Talking with customers whose transactions are suspicious of potential fraud
- Card Free ATM fraud support
- Reporting of suspected fraud
- Assisting in sustaining and improving department processes and procedures
Requirements
- Analytical Thinking
- Customer Solutions
- Decision Making
- Operational Risks
- Problem Resolution
- Researching
- Risk Mitigation Strategies
- Knowledge of Anti-money Laundering/Sanctions Policies and Procedures
- Business Ethics
- Business Process Improvement
- Decision Making and Critical Thinking
- Effective Communications
- Fraud Detection and Prevention
- Information Capture
- Operational Risk
- Problem Solving
- Standard Operating Procedures
- Bachelor's degree or successful completion of a formal development program (or equivalent combination of education, certification, and experience)
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
Job title
Job type
Experience level
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Degree requirement
Location requirements
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