Associate in Technology Strategy Consulting at PwC, developing and implementing strategies for business growth. Analyzing market trends and assisting clients in technology investments and initiatives.
About the role
- Front Desk Associate delivering first-class experience at PM Pediatric Care in Columbia Heights, DC. Engaging with families and managing administrative tasks for healthcare team.
Responsibilities
- Greets families professionally both in person and on the phone
- Answers patient/family questions to the best of his or her ability and/or seeks clarification and instruction when needed
- Accesses empathy and active listening in difficult interpersonal situations
- Supports patient care quality initiatives as directed
- Coordinates escalations and urgent issues to ensure timely and complete resolutions
- Collaborates and communicates with site leadership to facilitate management of complex patient issues
- Employs PM Pediatric Care’s Core values to help patients, families, and other team members navigate PM systems before, during, and after a visit
- Monitors and manages patient flow throughout the waiting and registration process including assisting families with initiating the self-registration process
- Is in alignment with all distributed education to keep current on workflows, responsibilities, and technology
- Registers all patients and maintains accurate and complete patient accounts by obtaining, recording, and updating demographics, insurance, and financial information while maintaining HIPAA compliance
- Manages and acts upon all incoming patient documents, mail and correspondence utilizing proper documentation and storage
- Maintains confidentiality and privacy of all patient accounts and adheres to all HIPAA guidelines
- Performs opening and closing duties including but not limited to organizing, stocking, sanitizing, and reconciling
- Executes other duties as assigned
Requirements
- Team player that can function independently in a fast-paced environment
- Intermediate skills with Microsoft Office Suite
- Ability to work flexible work schedules based on office needs
- Excellent customer service and telephone skills
- Strong verbal and written communication skills
- Professional and friendly demeanor
- Quality focused and detail oriented
- Ability to calculate simple figures such as adding up receipts, counting cash drawers or subtracting to give change
- Outstanding time management, organizational, and critical thinking skills
- Superior situational awareness and ability to successfully react to urgent situations
- Prior experience in a healthcare environment and knowledge of medical insurance preferred
- Socially perceptive and ability to relate to children and how they interact with their families
- Comfortability with routinely shifting demands
- Navigate multiple computer systems
- Prior Front Desk, concierge, customer service or other hospitality experience preferred.
- High school diploma or GED.
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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