Role in Financial Crimes Risk providing production and post - implementation support within Technology Strategy and Solutions. Focus on analyzing issues, coordinating resolution, and maintaining system stability.
About the role
- KYC Analyst responsible for verifying customer identities, handling documentation and ensuring compliance at Plum, the smart saving and investing app.
Responsibilities
- Help identify and verify our customers by ensuring all operational tasks are well completed in a timely manner
- Manage direct user communication (via chat or email) to efficiently gather missing KYC documentation and clarify verification issues
- Perform screening of the customers against different databases
- Cooperate with third parties (partners) regarding verification-related queries
- Answer verification-related queries from customers, as well as from the team
- Support us in building world class processes to scale our fast growing team and the company
- Continuous learning and up-skilling on your domain knowledge
Requirements
- Experience in banking KYC function
- Experience in a customer-facing role (e.g., Customer Support or Operations) is highly desirable, demonstrating excellent written communication skills.
- Excellent written and verbal communication in English, fluency in any other European language will be considered a plus
- Passion for exploring the intricacies of a challenging operational environment, and enthusiasm for engaging in KYC procedures
- Strong analytical ability and great research skills
- A track record of proactive problem solving and drive to understand the whys
- Ability to work autonomously and take decisions in your ownership area
- Attention to detail and strong administrative abilities
- Efficient and swift – as some of the tasks we handle are repetitive and complicated, it is crucial to complete them in an efficient and customer-friendly manner
Benefits
- Own part of the company you're helping grow through stock options
- Private health insurance
- Annual training budget
- Plum Premium for free
- Competitive referral scheme
- Hybrid working: 2 days a week connecting in our beautiful offices in London, Athens, or Cyprus
- Team breakfasts and team lunches
- 25 days holiday + bank holidays
- 45 work-from-anywhere days to give you flexibility to work your way
- 2 weeks sabbatical after 4 years to take the break you deserve
- Enhanced parental leave
- 1 paid volunteering day annually
- Annual team trip to a surprise destination!
- A fun, inclusive company culture (think 🦄🌈💯)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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