Onsite Senior Administrator – Financial Crime Prevention, Retail Operations

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About the role

  • Senior Administrator in financial crime prevention protecting customers at Zurich. Guide teams on AML standards and improve financial crime controls.

Responsibilities

  • Provide guidance and support across operational policies and controls to help mitigate financial crime risk.
  • Review AML referrals and clarify requirements for processing teams, including those involving complex Trust and Company structures.
  • Support servicing teams in maintaining appropriate AML controls and procedures.
  • Contribute to the delivery of AML training and knowledge-sharing across the business.
  • In the Team Manager’s absence, you may be required to deputise on technical matters and attend senior meeting.
  • Conduct ongoing monitoring of existing clients, including politically exposed persons (PEPs) and those based in high-risk jurisdictions.
  • Perform screening and detailed analysis relating to PEPs, sanctions, high-risk jurisdictions, and adverse media.
  • Manage daily AML referrals from servicing teams relating to policy withdrawals, surrenders, reinstatements, assignments, and third-party payors, ensuring compliance with all relevant procedures.
  • Provide clear, practical guidance to teams, acting as a point of escalation for complex or sensitive queries.
  • Conduct annual reviews of AML procedures and identify opportunities to enhance controls, efficiency, and risk mitigation.
  • Represent the Financial Crime Prevention team on projects and initiatives, contributing expertise to process improvements.
  • Assist with delivery of AML refresher training and promote a strong compliance culture across teams.

Requirements

  • Strong knowledge of the Isle of Man AML/CFT Code, FSA AML Handbook, and financial crime prevention (AML, fraud detection, investigations, sanctions).
  • Practical KYC experience with individuals, companies, and trusts.
  • Skilled in handling complex or sensitive AML cases.
  • Excellent written and verbal communication.
  • Organised, detail-oriented, and focused on quality.
  • Uses initiative, sound judgement, and adapts well to change.
  • Analytical, inquisitive, and effective at problem-solving.
  • Customer-focused, delivering high-quality service.
  • Works independently and as part of a team.
  • Acts with integrity, accountability, and encourages ownership.
  • Open-minded and ready to challenge the status quo.
  • Ideally hold, or willing to work towards, a relevant qualification in Anti Money Laundering or Financial Crime.

Benefits

  • Competitive salary.
  • 12% defined non-contributory pension scheme.
  • Annual company bonus.
  • Income Protection.
  • Life cover - four times your salary.
  • Free Car Parking, including electric car charging points.
  • 28 days holiday a year plus bank holidays.
  • The option to buy up to an additional 20 days or sell some of your holiday.
  • Three days paid volunteering.
  • Up to 16 weeks' full pay for maternity, paternity and adoption leave.
  • Access to Private medical insurance.
  • Virtual GP appointments.
  • Free flu jab.
  • Access to a wealth of support from our wellbeing partners.
  • Flexible working.
  • Free fruit on a Weekly basis.

Job title

Senior Administrator – Financial Crime Prevention, Retail Operations

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Professional Certificate

Location requirements

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