Operations Support Specialist managing DHHS ticketing system for compliance. Overseeing internal monitoring and resolution of ServiceNow tickets as a key liaison for internal experts.
About the role
- Customer Support Specialist solving complex client issues in a fintech environment. Actively managing operational processes between Product, Compliance, and Sales for enhanced service quality.
Responsibilities
- Own The Outcome by handling complex issues end-to-end
- Act as the operational bridge between Compliance and Sales, managing service recovery for high-value accounts
- Spot friction in processes and help rewrite SOPs to improve service
- Support specific technical and troubleshooting needs of specialized verticals
Requirements
- 2+ years of experience in B2B Customer Support, Operations, or Fintech
- Comfortable working in a regulated environment (Fintech/Banking) where details matter
- Thrive in ambiguity and suggest fixes for broken processes
- Experience with and comfortable navigating CRM tools (e.g. HubSpot, Zendesk, Salesforce)
- Not afraid of technical details (APIs, Accounting Integrations) and understand basic financial concepts (Credit Lines, KYC, AML)
- Exceptional written and verbal communication skills in German and English (write like a human, not a robot)
- Willing to provide coverage on public holidays on rare occasions
Benefits
- The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence
- Attractive remuneration
- Flat hierarchy and transparent communication in a relaxed, professional atmosphere
- Opportunity to develop your talent in a dynamic team with ambitious goals
- Flexibility and possibility to work remotely
- Monthly mobility benefit
- Wellhub Membership
- Company card with a monthly allowance for lunches, coffee, etc. with co-workers
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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