Collections Senior Process Associate at Genpact managing customer accounts and performing cash collection activities. Collaborating with teams to resolve disputes and analyze customer accounts in a hybrid work setting.
About the role
- Analyst in a health tech company managing collection processes and client interactions effectively. Collaborating with various teams to ensure financial health and reduce default risks.
Responsibilities
- Monitor the portfolio of delinquent customers daily;
- Execute the pre-established collection workflow;
- Negotiate outstanding debts, propose settlement agreements and monitor payments;
- Conduct preventive collection actions to reduce default risk;
- Develop and monitor action plans for credit recovery;
- Analyze the collection curve by customer profile (VIP A, B and C);
- Record and update interactions, agreements and collection statuses in internal systems;
- Maintain constant interaction with partner areas such as Sales, Services, Customer Success (CS), Finance and Legal;
- Support management in the relationship with third-party collection agencies;
- Actively contribute to the area's restructuring process, assisting with the implementation of targets and KPIs;
- Work in a self-managed manner, organizing priorities in a high-demand and changing environment.
Requirements
- Bachelor's degree in progress or completed in Business Administration, Accounting, Economics, Financial Management or related fields;
- Knowledge of collections, negotiation or financial routines;
- Strong organizational skills in high-volume environments.
Benefits
- Healthcare coverage
- Psychological counseling
- Reimbursement of health-related expenses
- Break/rest areas
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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