Senior User Researcher for the leading audio streaming service. Focusing on mobile experience research and delivering insights to shape product direction.
About the role
- UX Research & Data Insights Intern at Pitney Bowes contributing to shipping, mailing, and ecommerce solutions. Engaging in user research to inform product development and collaborating across teams.
Responsibilities
- Coordinating, implementing, and communicating user research to inform product development
- Working closely with UX and other teams to build an understanding of users and their workflows
- Using a mix of qualitative and quantitative research methods and approaches (e.g., contextual interviews, task analysis, usability testing, surveys, analytics-based learning)
- Testing, validating, and monitoring features and new products
- Learning and using analytics and research tools to find patterns, define meaningful metrics, and connect findings back to user workflows
- Synthesizing findings into reports with clear insights, themes, and recommendations
Requirements
- Actively pursuing a degree in Human Computer Interaction, Human Factors, Psychology, Data Science, or a related field
- Solid understanding of UX research basics and human behavior
- Strong communication, adaptability, and ability to collaborate across teams
Benefits
- Provide the opportunity to grow and develop your career
- Offer an inclusive environment that encourages diverse perspectives and ideas
- Deliver challenging and unique opportunities to contribute to the success of a transforming organization
- Offer comprehensive benefits globally (PB Live Well)
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