Branch Manager overseeing operational aspects while coaching associates on performance and ensuring exceptional customer service.
About the role
- Partner Excellence Manager overseeing partner ramp, performance, and success at Pigment. Collaborating with teams to ensure effective training and support for partners in business planning.
Responsibilities
- You get assigned a portfolio of partners. They are YOUR TEAM. You manage their ramp, performance, & long term success:
- dedicating a fixed amount of time to assist in their active implementations
- Organize & support their internal training
- You monitor the progress of their implementations & report on it internally
- Our team runs the consultant's certification program. Expect to run the trainings, meet a lot of people, assess and certify them
- Act as the main point of contact for the qualification and initial training of new partners.
- Support the Partner Excellence Program through operational tasks, process improvements, and other initiatives: mostly training & reporting (in Pigment)
- Collaborate closely with the Partner Account Manager to align the sales strategy and the quality of partners' work.
Requirements
- Leading experience in managing EPM or related implementations, ideally with a team of partners
- Strong technical background (with experience in EPM ideally) or related products
- Ability to understand and communicate complex technical concepts effectively.
- Experience in partner management, customer success, or a related field.
- Ability to work independently and manage multiple priorities.
Benefits
- Competitive package
- Stock options to ensure you have a stake in Pigment's growth
- The best health insurance with Alan Blue entirely free for you and your family
- Weekly Lunch and Lunch vouchers (Swile card) to cover your lunch breaks with total flexibility
- Subscription to Egym Wellpass (ex-Gymlib) for full access to gyms, studios, and wellness spaces across France
- Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London
- High-end equipment (based on stock/availability) to do your work in the best conditions
- Remote-friendly environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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