Operations Excellence & Strategy Lead for Bloom & Wild overseeing supplier performance, efficiency improvements, and innovative supply chain solutions.
PC
Hybrid Member Support Operations Manager
Posted last month
About the role
- Manager overseeing Member Support operations at Physicians Insurance, ensuring quality and efficiency while coordinating onboarding and risk management services.
Responsibilities
- Manage the performance, development, and continuous mentorship of the Member Support team.
- Oversee internal systems and processes for Member onboarding and service engagement.
- Research and resolve technical issues within web-based programs and resources.
- Lead Operations Department management activities and contribute to the periodic review of goals.
- Communicate proactively with leadership across departments to lead projects.
- Provide direct support for complex member services and coordinate the lifecycle of onboarding.
- Collaborate with Risk Management and Claims to deliver specialized services and measure member outcomes.
Requirements
- Associate or bachelor’s degree required.
- 5+ years of professional customer service experience.
- 2+ years of experience managing cross-functional teams and projects.
- Proven competence in accountability, professional communication, and team leadership.
- Demonstrated ability to lead meetings with a focus on detail, process, and operational efficiency.
- Proficiency in Microsoft Office (Outlook, Word, and Excel).
- Experience with CRM platforms (e.g., Salesforce) and softphone systems (e.g., RingCentral).
- Background in the insurance, healthcare, or high-volume customer service sectors preferred.
Benefits
- Eligible for an annual company bonus at an incentive target level of 12%
- Comprehensive benefits program
- Generous retirement program
- Paid Time Off
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