Governance Officer supporting compliance and ISO standards at Phoenix, enabling digital transformation through governance frameworks and audits. Collaborating cross-functionally for continuous improvement.
Responsibilities
Support the maintenance and development of ISO standards and internal policies aligned to ISO 27001, 9001, 20000, 14001, 22301, GDPR, NIS2 and wider governance frameworks.
Conduct internal audits, produce audit reports, track corrective actions, and support process and root‑cause improvements.
Assist in recording, investigating, and resolving compliance, security, and data‑breach incidents, maintaining accurate documentation throughout.
Work with teams across Phoenix to support compliance needs, contribute to bids and due‑diligence activities, and promote governance awareness.
Support the development, testing, and improvement of business continuity and crisis management plans.
Monitor regulatory and standards changes, advising on necessary actions and helping to implement updates across the organisation.
Requirements
Experience in compliance, audit, governance, legal, or risk‑related roles
Ability to interpret regulations, ISO standards, and organisational policies
Awareness of ISO 9001, 27001, 22301 and GDPR
Understanding of risk identification, mitigation, and security principles
Strong ethical standards and professionalism
Ability to manage multiple tasks and work proactively
Strong written communication and documentation skills
Proficiency with Microsoft Office
Adaptable and comfortable in a fast‑growing environment
A collaborative team player able to support and mentor others
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