Head of Field Engineering at Oumi managing customer - facing technical function. Leading strategy, execution, and partnership with sales for successful AI adoption.
About the role
- Field Service Engineer responsible for customer relationship management in Medical Imaging. Involves installation, troubleshooting, and maintenance of imaging equipment with extensive travel requirements.
Responsibilities
- Provide exceptional customer service by adhering to customer entitlements
- Understand the customer's business and competitive environment; generate service revenue
- Actively participate as a member of the regional work team
- Perform all administrative duties within established Philips, State, and Federal regulatory requirements
- Utilize tools, support, resources, and escalation processes to resolve customer and system problems timely and effectively
- Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems)
Requirements
- 2+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 4+ years in electromechanical industries
- Preferred experience in Computed Tomography (CT) imaging equipment
- Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment
- Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred
- Must be able to successfully perform the minimum Physical, Cognitive and Environmental job requirements
Benefits
- field service and lead generation incentive bonus plans
- on-call pay
- company fleet/car
- training
- advancement opportunities
- generous PTO
- 401k (up to 7% match)
- HSA (with company contribution)
- stock purchase plan
- education reimbursement
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