Field Service Engineer improving lives through the installation and maintenance of medical imaging equipment. Provide customer service and resolve technical issues while ensuring compliance with regulations.
Responsibilities
Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs
Understand the customer's business and competitive environment; generate service revenue
Actively participate as a member of the regional work team; work to improve team processes and identify training gaps
Seek out opportunities to increase capability and capacity
Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes
Adhere to established training, quality, and safety requirements
Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems)
Requirements
1+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 3+ years’ in electromechanical industries
Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment
Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred
Must be able to work flexible hours (based on business needs to include overtime, weekends, and on-call rotations)
Must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
Benefits
Health insurance
401k (up to 7% match)
HSA (with company contribution)
Stock purchase plan
Education reimbursement
Generous PTO
Training and advancement opportunities
Field service and lead generation incentive bonus plans
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