Customer Service Representative providing inbound support for facility services inquiries via phone and email. Building positive customer relationships and coordinating with maintenance departments.
About the role
- AML Support Specialist assisting customers with onboarding and ongoing AML related enquiries. Ensuring professional and timely responses to inbound queries while managing cases effectively.
Responsibilities
- Supporting customers with onboarding and ongoing AML related enquiries
- Responding to inbound queries via phone, email and web
- Managing cases from start to finish, including complex enquiries and complaints
- Working closely with internal teams such as Risk, Legal, Technology and Customer Experience
- Monitoring queues and workflows to ensure service levels are met
Requirements
- Previous experience in a customer focused environment
- Strong time management and ability to balance competing priorities
- Proven collaboration skills and ability to build strong stakeholder relationships
- Excellent written and verbal communication skills with strong attention to detail
- Experience in AML, fraud or financial crime is desirable but not essential
Benefits
- Quarterly wellness days to recharge
- Four weeks Workcation per year, work from an approved country
- Take the opportunity to purchase up to four weeks additional annual leave per year
- Learn from the best and upskill with PEXA Academy certifications and grow your career
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Inbound customer service representative providing phone and email support for facility service requests. Building positive relationships with customers, tracking and resolving issues efficiently.
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