Field Service Technician responsible for installation and maintenance of equipment in Washington, DC for NCR Voyix. Ensuring customer satisfaction and operational continuity in a tech - driven environment.
About the role
- Field Engineer ensuring long-term success for customers in Persona's identity platform. Collaborating with Sales and Engineering teams to deliver technical solutions.
Responsibilities
- Partner closely with our Sales and Post-Sales/Deployments team to drive account strategy, onboard and nurture strategic and enterprise accounts and ensure they maximize the value of Persona
- Be the trusted advisor for our customers; develop strong relationships with business and especially technical stakeholders which lead to the expansion of our partnership
- Own the end-to-end delivery of complex solutions, such as design, implementation, quality assurance, and deployment, that apply to novel and existing use cases
- Create documentation for sharing learnings and scaling your solutions and best practices.
- Build strong relationships with our Product and Engineering teams
- Be the voice of the customer, including providing detailed feedback and requirements to our Engineering, Product, and Design teams in order to help inform our product roadmap
Requirements
- A minimum of 5+ years of experience in a technical customer-facing role
- You’re an action-oriented and organized self-starter who isn’t afraid to get scrappy to solve customer issues – you have a strong work ethic and are committed to excellence.
- You have a deep interest in understanding customer needs and are excited to become an expert on Persona’s product
- You have a high technical aptitude, with an ability to work directly with engineers as well as business stakeholders. Experience with APIs, web development, and writing scripts to build internal tools (e.g. bash scripting, Python, SQL, Ruby) is a plus
- Excellent written and verbal communication skills, including the ability to communicate complex technical and business concepts to technical and non-technical personas
- You’re collaborative; cross-functional work excites you
- You have a growth mindset – you are coachable, enjoy learning, are comfortable with ambiguity, and can be flexible in your thinking
- You’re comfortable navigating and operating with ambiguity and in uncharted territory
- You’re good at multitasking, prioritizing effectively across a wide variety of tasks and evaluating situational urgency – you thrive under pressure and enjoy clarifying ambiguous situations
- Willingness to travel up to 25% of the time for customer engagements
- Bonus points for experience in the compliance, identity verification, and/or fraud space
Benefits
- medical
- dental
- vision
- 3% 401(k) contribution
- unlimited PTO
- quarterly mental health days
- family planning benefits
- professional development stipend
- wellness benefits
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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