Implementation Engineer responsible for implementing Risk & Fraud Management Software Solutions. Collaborate with clients to ensure successful delivery and adherence to quality metrics.
About the role
- Onboarding Specialist for TravelPerk's Premium and Pro customers in Barcelona. Providing consultative, administrative, and technical support for successful platform implementation.
Responsibilities
- Provide the first impression of TravelPerk to all customers in your portfolio and serve as the first point of contact for customers during the implementation process.
- Define the best onboarding strategy, leading the change within the customer´s org and providing support in any technical aspects related to the integrations and account setup. That means preparing and executing onboarding plans through the use of project management.
- Carry out consultative conversations with customers to collect their requirements.
- Proactively providing customers with recommendations with your experience and data-driven best practice recommendations.
- Drive customer onboarding forward by providing influential recommendations and creating urgency for customer stakeholders.
- Manage the rollout of a new platform for your customers; providing guides, templates, and recommendations to the customer for how to ensure adoption and long-term success of the platform.
- Take full ownership of timeline, rollout plan and handling of the account while the account is in implementation, including directing work through the internal team supporting customers and, in essence, being the subject matter expert in the area of change management.
- Coordinate and conduct training sessions for newly onboarded customers, including executive-level stakeholders and company-wide training.
- Validate customer configuration and account satisfaction by monitoring customer booking behaviour post-implementation and proactively offering support or recommendations.
- Embrace a pattern of execution, assess, improve, repeat and evolve as the team and organization evolve.
- Take on additional projects related to IS Team alignment with other departments. Ensure that project team members have a clear understanding of timelines, tasks, risks and issues.
Requirements
- 1+ years of relevant professional experience, either as an Implementation Specialist, Sales, Customer Care, Account Management, Project Management or other related roles
- Demonstrated overachievement against targets/goals & expectations in previous roles
- English fluency is essential; strong comprehension, writing, and verbal communication skills are required.
Benefits
- Work in-person 3 days a week
- English is the official language at the office
- Opportunity for relocation from anywhere in the world
- Equal opportunity employer
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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