Senior Operations Support Lead Analyst providing comprehensive operations support services for Citi's Servicing Division. Ensures risk management integration and process compliance across various business groups.
About the role
- Trading Operations Engineer ensuring uptime and reliability of trading platforms at fintech Pepperstone. Supporting trading systems and driving infrastructure projects to enhance client experiences.
Responsibilities
- Provide Tier 2 & 3 escalation and operational support across the business
- Monitor trading systems, proxy servers, liquidity hubs and third-party applications
- Configure MT4, MT5 and cTrader trading servers to meet business and regulatory needs
- Ensure the continuous operation of all trading services
- Troubleshoot system issues, manage upgrades and document processes
- Monitor product pricing and resolve pricing issues efficiently
- Complete daily operational tasks as required by the business and regulators
- Collaborate with IT and external technology providers on trading infrastructure projects
Requirements
- Bachelor’s degree in Computer Science, IT, Finance or related discipline
- At least 1 year of experience in a similar analyst or operations role
- Excellent communication skills
- Hands-on experience with project management tools
- Knowledge of Python and SQL (advantageous)
- Flexibility with work hours, including weekends and shifts
- Commitment to ongoing learning and living the Pepperstone values
Benefits
- Competitive salary structure including company bonus scheme
- Genuinely collaborative and friendly culture
- Flexible and hybrid working
- Remote working option - work from anywhere for up to 6 weeks per year, in addition to hybrid working as standard
- Ongoing personal development & learning opportunities
- 15 weeks paid primary carers parental leave & 4 weeks paid secondary carers leave
- 3 paid volunteering days per year & Workplace Giving Program
- Frequent events and celebrations including a standard weekly social
- Beautifully renovated large office at Collins Square - 727 Collins Street, Melbourne
- Best in class end of trip facilities including bicycle parking, change rooms & showers
- A full stocked kitchen, onsite coffee machines with locally sourced coffee beans (this is Melbourne after all) and curated specialty teas
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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