Hybrid Senior Consultant – Salesforce

at Penrod

• Job title: Senior Consultant – Salesforce
• Job type: Full Time
• Experience level: Senior
• Salary: $120,000 - $140,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud
• Location requirements: Hybrid, Milwaukee, United States

About the role

• Senior Salesforce Consultant designing and delivering Salesforce solutions for Healthcare and Life Sciences organizations. Partnering closely with clients and internal teams to translate complex business needs into scalable solutions.

Responsibilities

• Perform detailed analysis of business and technical requirements, in close collaboration with Project Managers and client stakeholders
• Develop and maintain validation rules, custom workflows and process, lead/opportunity pipeline management, service request and bug and feature requests, test and QA in sandbox and be the master of clean data
• Develop reporting and dashboard functions as well as business intelligence analytics
• Train/support end users with respect to their use of the Salesforce application
• Lead Salesforce technical architecture discussions and manage/educate stakeholders
• Direct the development lifecycle to ensure the delivery of highly secure solutions that are optimized for performance and built to scale
• Within the first two weeks, lead a client solution design session with a Health & Life Sciences client
• Within the first 3-4 weeks, complete the documentation of a client technical architecture for a Health & Life Sciences client
• Complete architecture design of at least 5 customer solutions within the first year of employment
• Delegate the implementation to other team members

Requirements

• 2+ years of Consulting Experience
• 3+ years of Salesforce experience in an HLS industry vertical
• Have 2+ Salesforce certifications (Salesforce Certified Administrator and one other)
• Have implemented Sales, Service, Experience Cloud
• Have Healthcare & Life Sciences industry experience
• Have built solutions using custom declarative automations (Flows, Guided Engagement)
• Have the ability to gather essential business requirements and translate them into functional designs, including user stories and diagrams
• Have excellent time management, prioritization and communication skills
• Maintain a wide degree of flexibility and latitude
• Have the ability to handle stress and last-minute, urgent requests
• Have strong analytical, problem-solving, and organizational skills (detail-oriented)
• Maintain empathy and positivity towards clients and team members when faced with challenging situations and/or relationships
• Are able to clearly communicate, both verbally and written, complex technical concepts to both technical and non-technical stakeholders
• Share your experience with others, through 1:1 mentoring, leading team projects, and occasional practice-wide presentations
• Have the ability and willingness to travel up to 25%
• Also have FSL, Health Cloud, or CPQ experience
• Have experience in enterprise software development, integrations, or support
• Have strategic planning experience
• Possess strong consultative, analytical, problem-solving, and organizational skills

Benefits

• 100% employer-paid medical, dental, and vision premiums for eligible employees
• Employer-paid short-term disability
• Unlimited PTO
• Volunteer Time Off
• 10 company holidays
• 401k + 4% Company Match + No Vesting Period
• Monthly wellness and phone stipends
• Training cost coverage
• Paid parental leave for birthing and non-birthing parents
• Annual company get-together — Penrod Palooza!