Senior Operations Specialist driving high - quality execution across client operations and products. Collaborating with internal teams to deliver tailored solutions in a hybrid work environment.
About the role
- Sales Operations Associate improving customer experience for IT clients in India. Responsible for order processing, customer account management, and collaboration with internal teams.
Responsibilities
- Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience
- Provide troubleshooting assistance for customer orders, account statuses and relevant problems
- Setup outbound meetings with clients to review questions and issues
- Coordinate product and system demos with customers
- Act as support bridge between local customers and global support teams
- Vendor empanelment at customer end
- Customer operational support.
- Customer engagement for operational aspects of sales work.
- Manage sales process operations and coordinate legal/functional documentation for sales process.
- Monitor performance indicators
- Manage sales tracking tools and report on important information
- Stay up to date with new product and feature launches
- Suggest sales process improvements
Requirements
- Proven work experience as a Sales support specialist, Sales support associate, or Customer Service associate
- Understanding of legal/functional paperwork around sales processes in India
- Hands on experience with ERP and CRM systems
- Proficiency with MS Office Suite, particularly MS Excel
- In-depth understanding of sales principles and customer service practices
- Excellent communication skills in both English
- Analytical and multitasking skills
- Teamwork and motivational skills
- Open to committing to a full-time fixed-term position lasting between 12 and 18 months with likely renewal(s) to occur.
Benefits
- Exceptional environment to develop your professional career
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Account Operations Manager managing operational relationships for large domestic accounts at HP. Conducting complex analysis and driving improvement plans in collaboration with customers and internal teams.
Senior Mortgage Document Review Specialist reviewing complex loan documentation for loss mitigation at M&T Bank. This role ensures accuracy and compliance with investor and regulatory standards.
Fund Accounting Operations Specialist managing client onboarding and operational processes in financial technology. Collaborating with internal teams and external stakeholders in a hybrid work model.
Manage the Employee Benefits service team ensuring client satisfaction while implementing operational initiatives for growth and retention. Supervise a region with a focus on collaboration and efficiency.
Home Care Operations Region Lead at Solventum, overseeing healthcare customer service operations with a focus on team leadership and stakeholder collaboration.
Process Manager driving implementation strategy for gas pipeline software solutions. Collaborating with teams to enhance client experience and operational efficiency in a hybrid work environment.
Senior Cloud FinOps Specialist enhancing cost transparency within Pacific Life's Technology Enterprise organization. Conducting analyses, managing tools, and driving cost optimization strategies with a collaborative team.
Service Operations Excellence Specialist responsible for analyzing KPIs to improve operations and supporting managers at KONE. Engaging in route optimization and hands - on support for process implementation.
Lead operational planning and execution of clinical trials at Merck. Collaborate with cross - functional teams for trial success in the pharmaceutical sector.