Complaints Regulatory Reporting Lead managing complaint metrics and regulatory compliance for AIG operations. Designing frameworks and reports that enhance operational improvement and decision making across jurisdictions.
About the role
- Specialist for Audit and Quality at Pearson ensuring compliance with ISO standards and driving process improvements by leading audits.
Responsibilities
- Lead and deliver audits (including planning, execution, reporting and action management) in accordance with our audit processes and to the highest quality and ensuring audits add value to processes
- Analyse audit findings and identifying good practice and areas for business process improvement
- Drive continual improvement by recommending and promoting practical and cost effective actions for improving business processes and monitoring and supporting to ensure the successful completion of action plans
- Ensure that own team’s processes are fit for purpose, customer-focused, aligned with business objectives, and compliant with Pearson policies, regulatory requirements, and ISO certifications
- Participate in team audit standardisation activities and manage departmental documentation
- Support in the development and implementation of processes, policies and procedures, as a result of reviews of current business practices
- Communicate effectively - liaise with colleagues, customers, senior managers, and external stakeholders, both verbally and in writing
- Support management reviews - gather and present information to support business certifications and management review
- Liaising with external stakeholders in connection with the role
- Promote audit awareness - help deliver programmes that raise understanding of the audit function across the business
- Work flexibly – support other compliance related activities as well as broader business improvement activities, including assisting with Appeals cases during peak periods
Requirements
- Knowledge and experience of auditing against ISO standards including ISO9001, ISO27001, ISO22301 or equivalent audit/quality assurance experience
- Background in regulatory environments
- Strong analytical skills
- Excellent oral and written communication skills and the ability to deal effectively and professionally with colleagues at all levels and external agencies
- Outstanding time management skills
- Excellent organisational ability
Benefits
- 25 Days annual leave (increasing by 1 day with every year of continuous service up to 30 days); annual leave trading, +/- 5 days Annual Bonus
- Private Pension plan scheme where we pay in double what you contribute, up to 16% depending on your age
- Private medical and dental care insurance options, plus free eye tests
- Stock/share purchase options
- Maternity, paternity, and family care leave as well as flexible working policies
- An employee wellbeing assistance programme
- Cycle to work program, volunteering days, gym membership concessions in selected office locations, along with retail and leisure discounts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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