About the role

Technical Consultant working with customers to implement PDI systems and ensure ROI through best practices. Collaborates with the professional services team to enhance customer systems.

Responsibilities

Partner with customers to implement PDI systems in their businesses
Help each customer realize the ROI on products through streamlined, best-practice business processes
Stay up to date with in-depth knowledge of PDI POS and related industry products and technology
Provide functional and/or technical support to project team and support team
Resolve issues relevant to project deliverable(s) within area of expertise
Conduct site visits, customer discussions, and interviews
Run customer workshops in conjunction with project and development team
Deliver clearly documented business and functional requirements
Continue to clarify business requirements during the life of the project
Test products/services towards the end of the project/program (user acceptance testing) and evaluate for accuracy and usability
Standby support for non-coding issues during UAT and Pilot
Be the first point of call for issues resolution during project design and implementation
Specification of customer solutions, including change requests and scope of work
Provide feedback to Product teams regarding products including gaps, functionality, and market/customer demands
Summarize customer and system information to assist in the transit to support process

Strong technical background
Excellent analytical and problem-solving skills
Excellent customer relationship and interpersonal skills
Highly motivated self-starter with a desire to solve problems and help others
Requires strong written and verbal communication skills
Ability to independently work as a contributing member in a high-paced and focused team
Ability to multi-task and prioritize tasks with competing deadlines
Strong problem-solving and analytical skills with the ability to work under pressure
Ability to socialize ideas and influence decisions without direct authority
Collaborative in nature with a strong desire to dig in and learn independently as well as seeking advice from peers
Industry knowledge and experience of the Retail, Forecourt and Convenience markets
Experience working with EPOS software
Working proficiency of SQL, Searching and reporting on DB entries and writing/running scripts
Must be bilingual in English and Spanish to support Spanish-speaking customers
Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or in the future. PDI Technologies is unable to offer visa sponsorship for this role.