E2E Customer Journey Manager driven to enhance customer experiences at British Gas. Owning critical customer journeys from interaction to resolution with a focus on measurable improvements.
About the role
- Senior Manager overseeing payment partnerships and managing relationships with stakeholders at PayPal. Driving strategy and compliance across card network rules and initiatives for the organization.
Responsibilities
- Oversee tactical plans to execute the payment partnership strategy effectively.
- Cultivate and manage relationships with mid-to-senior-level stakeholders at partner organizations.
- Negotiate agreements that align with strategic goals and deliver value to both parties.
- Coordinate with internal teams (e.g., product, marketing, legal) to implement partnership initiatives.
- Monitor partnership performance metrics to ensure alignment with business objectives.
- Identify opportunities for collaboration to enhance product offerings and market reach.
- Respond proactively to changes in industry regulations and competitive trends.
- Drive partnership goals and progress to internal stakeholders.
- Facilitate knowledge sharing between internal teams and external partners to drive innovation.
- Support the Director in shaping long-term strategies and preparing for executive-level discussions.
Requirements
- 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
- Experience of managing global partnerships and delivering results in a complex, fast-paced environment.
- Excellent negotiation and relationship-building skills.
- Deep knowledge of card network rules, bulletins, and compliance frameworks.
- Ability to interpret regulatory and network requirements and translate them into practical guidance.
- Ability to think creatively and strategically, with a focus on long-term partnership success.
- Strong analytical and problem-solving skills.
- Exceptional communication and collaboration abilities, with experience working in cross-functional teams.
- Experience operating in large, matrixed organizations with multiple product lines.
- Possesses strong leadership skills to guide cross-functional projects, effectively communicating and collaborating with various stakeholders ranging from product, engineers, business partners, legal, and executive leadership at all organizational levels.
Benefits
- 25 days annual leave
- Private healthcare
- Pension scheme
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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