Senior Tools & Metrics Sr Manager translating business requirements into structured technical solutions for PayJoy. Ensuring reliable data flows and efficient operations across global markets.
Responsibilities
Own and scale the Business Operations tooling ecosystem, including Customer Relationship Management systems, automation platforms, compensation tools, and reporting frameworks.
Translate business requirements into clear technical specifications, workflow designs, data models, and automation rules.
Design and maintain end-to-end workflows, such as lead flows, approval processes, routing logic, scoring models, and automation layers.
Monitor data quality and system performance, proactively identifying root causes and implementing permanent solutions.
Build and maintain reporting frameworks used by Sales Operations, Financial Operations, and country leadership to ensure metric consistency worldwide.
Collaborate with Engineering, Data, and Product teams on integrations, application programming interface work, and any cross-system dependencies that affect Business Operations tooling.
Lead the global intake and prioritization process for Business Operations tooling requests, ensuring structured evaluation and timely delivery.
Manage vendor relationships and evaluate new tools that could strengthen Business Operations capabilities.
Requirements
Degree in Engineering, Business, Economics, Computer Science, Data Analytics, or any field that combines structured thinking with problem solving
Experience in Business Operations, Sales Operations, Revenue Operations, Product or Systems roles with ownership of operational tooling for high growth companies or environments with multi country operations
Strong technical fluency including integrations, APIs, webhooks, automation builders, and data structures
Proven ability to design scalable processes and translate business needs into technical requirements
Experience managing CRM or operational tooling across multiple countries or fast growing environments
Exceptional structure, documentation discipline, and ability to create clarity in complex systems
Background in organizations where data driven decision making, structured processes, and cross functional collaboration were essential
Comfort working with both business teams and technical teams and ability to bridge communication between the two
Benefits
100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
Life insurance.
Phone finance, Headphone, home office equipment and wellness perks.
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