Hybrid Collections Supervisor

at PayJoy

• Job title: Collections Supervisor
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: SQL
• Location requirements: Hybrid, Sao Paulo, Brazil

About the role

• Collections Supervisor optimizing account recovery strategies at PayJoy. Collaborating with internal teams and external agencies for effective debt management in Brazil.

Responsibilities

• Manage Early Delinquency Accounts - Supervise accounts 1 to 30 days past due, using digital communication channels such as the PayJoy app and SMS to prevent further delinquency and efficiently recover outstanding balances.
• Coordinate with External Collection Agencies - Collaborate with two external agencies that handle accounts more than 31 days past due, developing portfolio assignment strategies and maintaining regular communication to ensure effective management and recovery of older delinquent accounts.
• Measure and Analyze Agency Performance - Monitor and evaluate the performance of external collection agencies, tracking recovery rates and cost-effectiveness to optimize collection strategies.
• Monthly Performance Comparison - Measure and compare month-to-month recovery results between control and treatment groups, using data analysis tools to identify trends, evaluate strategy effectiveness, and implement improvements.
• Report to the Credit Bureau - Report customer accounts to the credit bureau monthly, compiling and submitting accurate and timely reports to ensure compliance with credit reporting standards.
• Produce Analytical Reports - Create detailed analytical reports to assess the effectiveness of collection strategies, using data analysis and reporting tools to provide insights that support decision-making and strategic adjustments.
• Conduct Recovery Experiments - Design and implement experiments aimed at improving recovery rates, developing hypotheses, testing strategies, and analyzing results to innovate and increase the efficiency of collection processes.
• Operational Support for Payment Processors - Support payment processor operations and resolve any issues, providing follow-up and assistance to ensure smooth transaction processing and promptly address operational challenges.

Requirements

• Bachelor's degree in Business Administration, Finance, or a related field.
• Proven experience in collections management or a related supervisory role.
• Intermediate proficiency in English or Spanish, both written and spoken.
• Proficiency using collections management software and tools, as well as Microsoft Office (Excel, Word, PowerPoint).
• Knowledge of credit reporting procedures and compliance standards.
• Strong analytical skills with experience in performance measurement and strategy evaluation.
• SQL proficiency for data analysis and reporting is desirable.
• Availability to work in a hybrid role with 3 days on-site.

Benefits

• 100% company-covered medical and dental insurance for employees and immediate family members;
• Life insurance;
• Meal allowance (R$50 per working day);
• Home office allowance (R$180 per month);
• Mobility allowance (R$400.00);
• One-time reimbursement for office equipment up to 250 USD;
• Reimbursement for noise-cancelling headphones up to 200 USD;
• Reimbursement for physical activity expenses up to 500 USD annually;
• Incentive of up to 500 USD for Phone Finance product;
• 2,000 USD annual professional development budget (after eligibility period);
• 2,000 USD annual coworking travel perk (after eligibility period);