Hybrid Underwriting Manager

at payabl.

• Job title: Underwriting Manager
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Vilnius, Lithuania

About the role

• Underwriting Manager overseeing risk management and underwriting workflow in financial services. Collaborating across teams to ensure compliance and mitigate financial risks.

Responsibilities

• Facilitate merchant underwriting and onboarding assessments.
• Monitor merchant portfolios to flag or identify suspicious activity, reviewing transaction data to detect risk patterns, anomalies, and potential red flags.
• Conduct risk assessment, registration, and monitoring of third-party agents, ensuring compliance with Card Scheme regulations, internal policies, procedures, and APM requirements.
• Investigate any transactional patterns that deviate from expected activity and recommend appropriate risk mitigation controls.
• Handle queries and resolve risk-related issues with prospective and existing merchants.
• Ensure adherence to company, Card Scheme, and payment provider rules and policies.
• Generate reports and insights regarding merchant activity, supporting periodic and ad-hoc reviews and audits.
• Refine and enhance internal underwriting processes, playbooks, and documentation, contributing to continuous improvement and sharing best practices.
• Collaborate closely with Risk, Compliance, Operations and Sales teams to ensure alignment on risk appetite, decisions, and portfolio management.
• Handle complex or escalated underwriting cases, providing data-backed recommendations.
• Provide subject-matter expertise and guidance to junior underwriters or analysts.
• Contribute to tool and system improvements to optimize transaction monitoring and decision-making efficiency.
• Support training and knowledge-sharing initiatives within the Risk team to maintain and build a strong risk culture.

Requirements

• Minimum of 1 year of experience in a similar role, preferably in merchant underwriting, credit risk, or transaction monitoring within a financial services or fintech environment.
• Prior experience in Acquiring, Payment Facilitator, or Card Schemes operations is highly desirable.
• Proven experience in merchant underwriting, including onboarding and managing high-risk or low-risk merchant portfolios.
• Familiarity with underwriting tools such as Webshield, SimilarWeb, Truebiz, G2, LegitScript, EverC, and Ballerine; relevant tool certifications are a plus.
• Solid understanding of Card Processing and experience working with Visa, Mastercard, and AMEX regulations, including detecting non-compliance and escalating appropriately.
• Strong analytical skills to flag suspicious activities, identify risk patterns, interpret transactional and financial data, and recommend appropriate mitigation strategies.
• Proven ability to follow procedures, manage workloads under deadlines, and handle stress effectively.
• Excellent collaboration and teamwork skills, with experience working closely with Risk, Compliance, Operations, Sales and other cross-functional teams.
• High levels of organizational skills, attention to detail, observation, and diligence.
• Familiarity with fraud detection, chargeback monitoring, and risk assessment frameworks is a plus.
• Adaptable to changing risk landscapes and evolving Card Scheme regulations.
• Demonstrated ability to operate independently while maintaining strict compliance with internal policies and external regulations.

Benefits

• Future-Proof Your Finances: Once you’ve passed probation, we’ll kickstart your Provident Fund to secure your future.
• Grow with Us: Annual Learning Budget for professional development (after probation)—because your growth is our growth.
• Wolt Your Way Through Lunch: €150 monthly Wolt allowance to keep you fueled and happy.
• Drive in Style: After one year with us, you may be eligible for a company car—performance and availability permitting.
• Park with Ease: Complimentary parking space just steps from the office, so your commute is as smooth as your workday.
• Max Out Your Downtime: 25 days of vacation + public holidays, plus an additional 10 sick days to rest when needed.
• Shop & Save – Discounts: Exclusive local discount card + tickets for exciting events like Beonix, basketball games, and more.
• Speak Like a Local – Language Classes: Join free Greek language classes, twice a week, open to all team members.
• Celebrate Together: Twice a year, we bring colleagues from all offices together for unforgettable company celebrations.
• Global Collaboration & Events: Opportunities to participate in international company events and initiatives, connecting with colleagues from all regions and contributing to a truly global community.