Senior National Accounts Underwriting Consultant evaluating and pricing group disability and life insurance for 2,000+ lives. Requires 7+ years of experience in group underwriting and strong analytical skills.
IA
Hybrid Assistant Director – Underwriting Operations
Posted yesterday
About the role
- Assistant Director managing underwriting operations for individual insurance at iA Financial Group. Leading teams and optimizing practices to ensure high-quality decision-making aligned with organizational standards.
Responsibilities
- Manage and supervise a team of individual insurance underwriters (life, critical illness, and living benefits/disability insurance)
- Plan, coordinate, and ensure the effective distribution of underwriting activities
- Ensure compliance with service standards related to turnaround times, productivity, quality, and service levels
- Support the continuous development of underwriters through ongoing coaching and constructive feedback
- Work closely with underwriting consultants to identify training needs and support the team’s maturity and development
- Ensure underwriting decisions are consistent and aligned with risk selection policies
- Assess individual and team performance, manage performance gaps, and oversee the Altitude performance management process
- Identify, recommend, and implement underwriting process improvements to enhance operational efficiency
- Promote the harmonization of practices across life insurance, critical illness, and living benefits
- Collaborate with relevant internal teams to support the implementation of improvement initiatives
- Act as a change ambassador for automation, artificial intelligence, and life insurance system modernization projects
- Maintain a strong client- and advisor-centric approach by supporting a seamless and high-quality experience
Requirements
- 10 years of experience in life insurance and/or disability insurance underwriting, including prior team management experience
- Advanced level of French proficiency and Intermediate level in English
- Strong analytical, problem-solving, and sound judgment abilities
- Organizational skills and effective priority management
- Client- and advisor-focused mindset
- Commitment to continuous improvement, innovation, and process optimization
Benefits
- flexible group insurance
- competitive retirement plan
- stock purchase plan
- vacation and wellness/personal development days
- telemedicine
- employee and family assistance program
- ergonomic furniture program
- performance bonus
- discounts on iA products
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