Technical Program Manager ensuring the delivery of strategic initiatives and BAU operations at Jellyfish, a global digital marketing agency.
About the role
- Technical Project Manager overseeing complex deployments of conversational AI platform for enterprise clients. Collaborating with engineers and architects in the project delivery lifecycle.
Responsibilities
- Own end-to-end delivery for assigned Agentic AI customer projects (scope, schedule, budget, risk, quality).
- Run the pod (TPM + FDE + Agent Architect) as a single accountable delivery unit.
- Select and apply appropriate delivery methodology (Waterfall, Agile, or Hybrid) based on customer context and risk profile.
- Drive project planning: work breakdown, dependencies, critical path, and resource allocations across internal and partner teams.
- Serve as primary delivery contact for customer project sponsors, IT, and business stakeholders.
- Facilitate recurring governance: status calls, steering committees, UAT readouts, and go-live reviews.
Requirements
- 5–8+ years of experience in technical project management, program management, or delivery management for SaaS or enterprise software.
- Hands-on experience delivering solutions involving at least one of: Contact Center / CCaaS, UCaaS, conversational AI, IVA/IVR, or related CX platforms.
- Demonstrated ability to work across technical and business stakeholders (IT, Security, Operations, Business Owners).
- Solid understanding of software delivery methodologies (Agile/Scrum, Hybrid, and Waterfall) and when to apply each.
- Strong skills in project planning tools (e.g., Jira, Asana, Monday, MS Project, Smartsheet) and collaboration tools (e.g., Confluence, Notion, Miro).
- Fluency in English is required; (fluency in German is a strong advantage).
Benefits
- Deutschland ticket
- Urban Sports Club
- Job Rad
- Nilo Health
- weekly sponsored office lunches
- Competitive compensation and equity package.
- Flexible working hours
- 28 vacation days
- workation opportunities
- Access to a training and development budget for continuous professional growth.
- Regular team events, game nights, and other social activities.
- Hybrid work environment. However, we love to build real connections and want to welcome everyone in our beautiful Berlin office on certain days.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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