Technical Support Case Handler responsible for managing technical support cases and delivering high - quality technical assistance. Focusing on diagnosing issues, prioritizing workload, and ensuring customer satisfaction through excellent communication.
About the role
- Customer Support Engineer responsible for managing technical support in the national digital radio network. Focused on Nokia base stations and ensuring operational stability with 40% remote work.
Responsibilities
- 2nd-level support for the nationwide digital radio network with a focus on base stations, including fault analysis, problem management and incident resolution
- Support for the integration and migration of new Nokia base stations, including their remote configuration
- Performing software updates and configuration changes to ensure the operation of the network infrastructure
- Working in change and configuration management and documenting tasks
- Active participation in projects and the further development of the nationwide mobile network infrastructure
Requirements
- Degree in IT or equivalent qualification
- Experience in the deployment, operation and support of mobile networks, ideally with Nokia base stations
- Strong knowledge of IP networks, IP security and VPN technologies
- Skilled in analyzing and resolving technical faults in complex networks
- Confident communication skills in German and English
- Experience in 2nd-level support
Benefits
- Very competitive compensation package including holiday pay, Christmas bonus and profit-sharing
- Hybrid working model: 2 days of remote work per week
- 30 days of vacation plus additional days off for special occasions
- Diverse training and development opportunities
- Company pension scheme
- Employee stock option plan
- Discounted car leasing, subsidy for public transportation, discounts at local businesses
- Childcare (through partner organizations)
- On-site services: health screenings and other health-related services, canteen or meal subsidy
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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