Technical Support Case Handler responsible for managing technical support cases and delivering high - quality technical assistance. Focusing on diagnosing issues, prioritizing workload, and ensuring customer satisfaction through excellent communication.
About the role
- Customer Support Engineer for radio network focusing on critical infrastructure in Germany. Providing 2nd level support and integration of Nokia base stations with hybrid working options.
Responsibilities
- 2nd level support for the nationwide digital radio network with a focus on base stations
- Fault analysis, problem management and incident resolution
- Support and coordination of the integration and migration of new Nokia base stations, including their remote configuration
- Performing software updates and configuration changes
- Participation in change and configuration management and documentation of activities
- Active involvement in projects and the further development of the mobile network infrastructure
Requirements
- Completed degree in IT or a comparable qualification
- Experience in building, operating and supporting mobile networks, ideally with Nokia base stations
- Solid knowledge of IP networks, IP security and VPN technologies
- Experience in 2nd level support
- Skilled in analysing and resolving technical faults in complex networks
- Confident communication in German and English
- Experienced in collaborating with various internal and external stakeholders
Benefits
- Excellent compensation package including vacation pay, Christmas bonus and profit-sharing
- Hybrid working model: 2 days of remote work per week
- 30 days of vacation and additional days off for special occasions
- Diverse training and development opportunities
- Company pension scheme
- Employee stock options
- Discounted car leasing, subsidy for public transport, discounts at local businesses
- Childcare (through partner organisations)
- On-site services: preventive health checks and other health-related benefits, cafeteria or meal subsidy
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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