Mechanical Section Manager overseeing engineering projects, team coordination and quality control within a leading global consulting engineering firm. Dedicated to client experience and complex challenge resolution.
PP
Hybrid Product Relationship Manager – Affirmative Hiring for People with Disabilities
Posted 4 months ago
About the role
- Manage client relationships and ensure exceptional experiences at Bradesco. Be proactive in problem-solving and maintain strong client satisfaction.
Responsibilities
- Manage and monitor client-requested events, ensuring achievement of the final objective and adherence to legal and operational requirements;
- Organize, map, and update relevant information for each client using tools such as spreadsheets and CRM systems;
- Monitor the customer journey, identifying opportunities to improve and personalize the service;
- Be proactive in seeking solutions, anticipating problems and needs; maintain frequent contact to drive engagement and satisfaction, with a focus on retention and loyalty;
- Record and follow up on incidents, compliments, and important topics, consolidating information for management reports and strategic meetings;
- Ensure full coverage of the client base through regular, structured contact;
- Use KPIs and reports to support decision-making, adjust tactics, and prioritize actions, always with a focus on service excellence.
Requirements
- Degree in progress or completed in a related field
- Experience in Sales and Customer Experience
- Basic to intermediate Microsoft Office skills
- Intermediate English is desirable
- Experience with CRM systems and preparing reports
- Proactive, investigative mindset with a strong focus on problem solving and good interpersonal skills
Benefits
- Profit Sharing (PLR)
- Meal voucher
- Food allowance
- 13th Food Basket (annual)
- Transportation voucher
- Health and Dental plan
- Basic life insurance
- Complementary pension plan
- Extended maternity leave
- Extended paternity leave
- Unibrad
- VivaBem
- TotalPass
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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