As a Customer Support Officer, manage collections for complex motor and property claims and maintain client relationships. Ensure compliance and develop economic recovery strategies for third parties.
PC
Onsite Senior Operations Support Specialist
Posted 5 days ago
About the role
- Operations Support Specialist performing internal and external communications in wildfire operations at PG&E. Collaborating with internal teams to assess hazards and ensure safety and response.
Responsibilities
- Perform SIPT internal and external communications.
- Collaborate with internal teams to asses/validate hazards and risks.
- Ensure proper response to hazards or threats to company/public safety and/or company assets/property.
- Provide situational awareness to SIPT leadership and other internal partners.
- Provide SIPT situational updates during group meetings and/or calls.
- Conduct training for communications personnel in the operation of radio/telephone systems, computer-aided dispatching (resource management), and documentation.
- Request fire prediction analysis, as needed.
- Execute special projects and/or initiatives.
- Work with and assist coworkers in learning radio transmission terminology, area geography, and departmental rules/regulations/SOGS.
Requirements
- Minimum: High School or GED-General Educational Development-GED Diploma
- 2 years of job-related experience as a firefighter
- 2 years of job-related experience as a dispatcher in a public safety department
- ICS-300 Intermediate Incident Command System
- S-290 - Intermediate Wildland Fire Behavior
- Ability to work 24 hours per day-7 days per week
- Desired: Bachelor’s degree in job-related discipline or equivalent experience
- AS in Fire Technology
- Experience working in a public safety agency, performing resource allocation and tracking on a statewide level
- Experience in training others
- Experience preparing Incident Action Plans
- Experience in the use of mapping tools
- Experience working at the local level at all All-Hazards Incident Command Team
- Proficient in Microsoft Office applications
- Proficient in Adobe Acrobat Pro
- Ability to work collaboratively with others
- Ability to plan, prioritize and coordinate
- Ability to handle emergency response situations and to work in a stressful environment
- Ability to work independently with little day-to-day guidance
- Clear and precise communication skills via various methods and to different audiences
- Basic understanding of utility procedures and operations.
Benefits
- This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Care Specialist providing support for FNBO's clients via phone and online. Handling account inquiries, technical support, and resolving issues for customer satisfaction.
Customer Care Sr. Specialist at FNBO providing support through customer interactions. Handling account issues, inquiries, and technical assistance in a professional manner.
Wealth Investment Support Specialist providing essential operational support to affluent investment clients. Responsible for relationship management, client record maintenance, and administrative support for the wealth management team.
Customer Service Representative managing inbound customer interactions at Eversource. Eversource provides energy services in New England's largest energy delivery company.
Customer Service Representative assisting customers at U - Haul centers with U - Haul products and services. Using technology to manage rentals and educate customers.
Customer Service Representative assisting patients at Ascension Providence Hospital in Southfield, MI. Helping patients check in and addressing their concerns with compassion and accuracy.
Sales Executive responsible for contacting potential clients regarding telecommunications, banking, and insurance products. Meeting sales targets and providing excellent customer service is key to the role.
Customer Experience and Digital Graduate role at Auckland Council focusing on service improvement and customer experience. Join a 2 - year rotational program with hands - on experience and mentorship.
Customer Support Mitarbeiter assisting Germany's healthcare providers with inquiries and order management. Enhancing service quality through structured support and team collaboration.