Commercial Director responsible for driving market growth and enterprise customer expansion in Germany for Optiml’s innovative AI - powered real estate solutions. Collaborating with cross - functional teams to establish category leadership and scalable growth.
About the role
- Director of Innovation & Human Centered Experience shaping employee experience at Novartis. Transforming how People & Organization delivers value through design thinking and innovation.
Responsibilities
- Assess and frame complex business, people and process challenges to determine the right innovation and design approach
- Identify insights, blind spots and experience opportunities across processes, interactions and supporting systems
- Conduct research using Human Centered Design and service design methods to understand user needs, pain points and moments that matter
- Translate complex or ambiguous challenges into clear problem statements and opportunity areas
- Partner with Global Process Owners (GPOs) to redesign processes informed by human centered insights and employee priorities
- Coach teams to apply human centered design methods including journey mapping, synthesis, prototyping and testing
- Identify integration opportunities that streamline experiences and reduce friction across end‑to‑end journeys
- Ensure process changes connect to real employee needs and moments that matter, avoiding siloed or purely operational improvements
- Create or co‑create journey maps, prototypes and experience concepts when deeper design expertise is required to accelerate progress
- Contribute to internal playbooks, methods, tools and frameworks that help teams apply human‑centered practices
- Coach GPOs, P&O teams and cross‑functional partners to apply human‑centered and design‑led approaches in their work
- Facilitate alignment sessions and co‑creation activities to build shared understanding and stronger solutions
- Lead or support innovation and experience design efforts from early discovery through pilot execution
- Translate insights and ideas into tangible concepts, prototypes and validated recommendations
Requirements
- Extensive experience in innovation, HCD, service design, digital experience, customer/employee experience, or transformation
- Degree in innovation, design, digital experience, business, behavioral science or related fields, or equivalent experience
- Proven ability to translate insights into journeys, concepts, prototypes and actionable recommendations
- Experience enabling, coaching, or influencing others in design or innovation practices
- Demonstrated ability to simplify complexity and uncover underlying problems and opportunities
- Excellent facilitation, communication and storytelling capabilities
- Ability to influence without authority and build trusted partnerships across diverse stakeholders
- Experience working in global, complex or matrixed environments or within consulting settings
- Experience integrating multiple processes or journeys to create streamlined, connected end‑to‑end experiences
- Ability to apply systems thinking to align processes, policies, tools and behaviors into cohesive solutions
Benefits
- Health, life and disability benefits
- 401(k) with company contribution and match
- Generous time off package including vacation, personal days, holidays and other leaves
- Performance-based cash incentive
- Eligibility for annual equity awards
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