Handles vulnerability remediation and secure configuration of video teleconferencing endpoints for healthcare provider. Collaborates with IT team for hands-on updates and compliance metrics reporting.
Responsibilities
Perform hands-on vulnerability remediation, device and platform patching, and secure configuration hardening for video teleconferencing endpoints
Ensure devices remain secure and reliable while supporting measurable compliance outcomes
Review Qualys Vulnerability Management findings and vendor advisories for video teleconferencing devices and platforms; plan remediation waves
Execute device and platform updates during approved windows; coordinate with Field Services for hands-on updates when remote methods are not feasible
Apply hardening configurations including secure administrative access, credential posture alignment, disabling insecure features where applicable, and logging posture where supported
Validate device registration, conferencing performance, and service availability post-change; document evidence and outcomes
Maintain metrics for remediation completion, success rates, vulnerability aging, and repeat findings; support service level agreement reporting
Requirements
Three or more years of direct, hands-on support for enterprise video teleconferencing platforms and endpoints
Experience executing device updates and operational validation in production environments
Hospital information technology experience strongly preferred; broader healthcare experience preferred
Certifications desirable: vendor platform certifications or equivalent
Benefits
Reliable high-speed internet connection required for all remote/hybrid positions
Access to stable Wi-Fi with sufficient bandwidth for video conferencing and cloud-based tools
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