Technical Support Engineer role at Palo Alto Networks focusing on advanced - level support for Public Sector customers. Addressing complex technical issues and ensuring optimal security infrastructure.
About the role
- Integration Support Engineer assessing technical impacts of changes in third-party systems at fintech company. Collaborating closely with project teams for successful integration testing readiness.
Responsibilities
- Evaluate change requests—spanning platform upgrades, protocol migrations, and topology adjustments—by quantifying technical impact and rollback risk, defining mitigation steps, securing a jointly endorsed rollout plan with internal and external stakeholders, and consulting the Solution Architect whenever the change requires modifications to the solution design.
- Compile and convey the configuration and development prerequisites that third‑party systems must deliver for System Integration Testing readiness, liaising directly with their owners.
- Execute a concise suite of HTTP based API smoke tests (REST, SOAP, RPC etc.), troubleshoot anomalies, and escalate unresolved gaps to third‑party counterparts and the Solution Architect.
- Draft IAT test cases for execution by Optasia developers, under Solution Architect’s guidance.
- Maintain clear traceability: update Jira and Confluence records for change requests and for SIT preparations.
- Drive continuous improvement by converting lessons learned into reusable templates — covering change‑request assessments, SIT readiness checklists, and smoke‑test scripts — so future integrations follow streamlined, standardised practices.
- Transition smoothly from ISE to Associate Solution Architect once you demonstrate design aptitude and business acumen.
Requirements
- 1–3 years in system integration, API testing, technical support, or QA (fintech/telco a plus)
- Solid grasp of REST/SOAP, HTTP, JSON/XML; hands-on with Postman, SoapUI, or cURL
- Comfort with network basics (IPs, ports, TLS, credentials)
- Bachelor in Computer Science, Engineering, or related field
- Fluent written and spoken English for clear communication with international stakeholders
- Detail oriented, proactive communicator able to juggle parallel projects
Benefits
- Competitive remuneration package
- Extra day off on your birthday
- Performance-based bonus scheme
- Comprehensive private healthcare insurance
- All the tech gear you need to work smart
- Be a part of a multicultural working environment
- Meet a very unique and promising business and industry
- Gain insights for tomorrow market’s foreground
- A solid career path within our working family is ready for you
- Continuous training and access to online training platforms
- CSR activities and festive events within any possible occasion
- Enjoy comfortable open space restaurant with varied meal options every day
- Wellbeing activities access such as free on-site yoga classes, plus available squash court on our premises
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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