Customer Operations Manager leading the Voice team handling inbound calls at Amber, a renewable energy startup. Driving customer experience improvements and managing a high - performing team.
About the role
- Senior Hospital Operations Specialist at Johnson & Johnson developing strategies for commercial operations sales support. Collaborating with Field Sales to ensure resources meet sales growth objectives.
Responsibilities
- Develop and deploy strategies in collaboration with Field Sales to enable sales growth objectives by ensuring appropriate resources are available and balanced throughout the assigned accounts and field territories.
- Identify analytical needs of US Sales leadership and work collaboratively to provide valuable, impactful insights and clear communication.
- Coordinate and lead inventory rebalance and pullback opportunities
- Coordinate NPI launches and new set deployments to assigned accounts and appropriate FSN locations
- Proactively identify new insights to support business decisions and sales operation needs
- Use analytic skills, latest available data sources and insights to drive data-driven decision making with Sales Leadership to achieve optimal inventory levels
- Manage support requests from the FSO
- Develop and support of Field Sales Systems that drive efficiencies in the end-to-end Sales Process
- Perform data mining activities and analysis for sales and inventory stakeholders
- Support Commercial strategy implementation by guiding applicable sales teams through process change management, as appropriate
- Provide mentorship to other team members and transfer knowledge across departments, operating companies, etc.
- Other administrative tasks as required by the internal team
Requirements
- Bachelor’s Degree required
- Minimum of 4 years business experience in Logistics, Finance, Marketing, Manufacturing, Commercial Operations, Sales, Inventory Management and/or related experience
- Successful experience with leading and coordinating projects across multiple teams and partners
- Creative problem-solving skills
- Strong history of applying sophisticated Excel and Microsoft office applications
- Utilization of analytical tools such as Tableau, Qlik or Power BI
- Excellent communication skills, both written and verbal
- Ability to effectively develop and present presentations
- Strong experience working with cross-functional teams
- Experience in data management, analysis and visualization with proven track record to connect the analysis to insights that inspire action
- Ability to work independently and collaborate effectively with various levels of management and stakeholders
- Experience in field sales communication and interactions
- Domestic travel up to 25%
Benefits
- medical, dental, vision, life insurance
- short- and long-term disability
- business accident insurance
- group legal insurance
- consolidated retirement plan (pension)
- savings plan (401(k))
- Vacation – up to 120 hours per calendar year
- Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year
- Holiday pay, including Floating Holidays – up to 13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
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